Customer Success Manager - Benelux

Build with us

Businesses deserve better from finance. Less friction, more freedom. Since 2004, Mollie has been on a mission to make payments and money management effortless for every business in Europe.

Today, more than 250,000 companies trust our all-in-one platform to get paid, manage money and grow on their terms. Simple, scalable and built with real businesses in mind.

We're one of Europe's fastest-growing fintechs, with 950+ Mollies across 14+ locations. Our people make this growth possible. We move fast, build with purpose and care deeply about our customers. Whether you're solving problems, building market-leading products or exploring how AI can make work smarter, you'll have the freedom to create and the trust to deliver.

If you're ready to grow, shape the future of fintech and join an ambitious, high-performing team, this is the place for you.

Your impact

As an AML & Fraud Analyst in our Onboarding domain, you serve as the initial gatekeeper in our fight against financial crime. You won't just be checking boxes; you will assess risks for a diverse range of organizations—from e-commerce businesses to foundations and governments—ensuring Mollie only partners with those who have good intentions. Your work directly protects our reputation and minimizes financial risk while enabling legitimate businesses to thrive.

You will strike a critical balance between strict regulatory compliance and a seamless customer experience. Using independent judgment, you will navigate complex regulations to ensure we remain compliant without creating unnecessary blockers for our merchants. By analyzing ownership structures and financial data, you help us run an efficient, secure platform that supports our merchants' growth.

What you'll ship

Conduct thorough risk assessments on various organizations during onboarding, event-driven reviews, and periodic reviews.

Perform deep-dive due diligence to identify stakeholders, verify identities, and map out complex entity ownership structures.

Analyze financial and non-financial information to validate merchant profiles, activities, and locations.

Drive efficiency in customer communications by managing assigned queues and performing phone outreach to resolve inquiries effectively.

Apply independent judgment to regulatory requirements, ensuring decisions are made quickly and accurately.

Salary for this role is 3000 EUR including benefits.

What you'll bring

Fluency in English is necessary for this role. Fluency in Dutch language would be a plus.

A background in Legal studies or a related academic field.

A proactive and strong analytical approach to solving clearly defined problems.

The ability to make critical decisions and utilize independent judgment even with limited information.

A hands-on, detail-oriented, and results-driven mindset.

A collaborative spirit that allows you to work independently while being a strong team player.

Grow your way

At Mollie, growth is personal. We believe everyone should have the chance to develop their skills, explore new challenges and shape their career on their own terms.

You'll get regular feedback and performance reviews to support your development, with fair and transparent salary reviews along the way. Many Mollies move into new roles or take on new projects to stretch themselves, and we actively hire from within to help you take the next step.

… lees de volledige omschrijving bij Ashby (ATS).