Manager Control Room

This is what we offer you Gross monthly salary between € 5.994 and € 8.563 (scale 10). Thirteenth month's salary and 8% holiday allowance 10% Employee Benefit Budget EUR 1,400 development budget per year Hybrid working: balance between home and office work (possible for most roles) A pension, for which you can set the maximum amount of your personal contribution View all our benefits. Job Title Manager Control Room Job Description Ensure operational continuity and security across Rabobank’s global IT landscape by leading the 24/7 Control Room operation, guaranteeing effective monitoring, incident coordination, security alert triage and continuous improvement of services, processes, and people. You and your job As Manager Control Room (CR), you play a crucial role in maintaining the stability, availability, security and continuity of Rabobank’s IT services across Rabobank’s global landscape. You lead five teams of Control Room Analysts who are responsible for the 24/7 monitoring of Rabobank’s infrastructure and application landscape. Together with your teams, you ensure that security alerts, incidents, disruptions, and operational risks are identified and addressed promptly, minimizing business impact and supporting the continuity of critical banking services. You are responsible for both the operational excellence and the further development of the Control Room service proposition. You drive innovation, implement new monitoring capabilities, and ensure that monitoring services continue to evolve in line with business and IT needs. You create an environment in which employees can grow, develop their expertise, and deliver excellent service to stakeholders across the organization. The Control Room is part of Continuity Services within IT Vendor Management and Continuity & Security Services, the department responsible for safeguarding the continuity and security of Rabobank’s IT landscape. Practical Examples 24/7 Operational Excellence: Ensure continuous monitoring and effective control of the Rabobank IT landscape, enabling rapid detection and response to incidents and disruptions. Skilled Team Leadership: Lead, coach, and develop five teams of Control Room Analysts, ensuring the right balance of knowledge, skills, and capabilities. Continuous Service Improvement: Drive the implementation monitoring disciplines, and innovations that improve operational effectiveness and customer value. Facts & Figures 36 or 40 hours per week 23 Control Room FTE More than 49,000 Rabobank colleagues around the world Top 3 responsibilities Lead and develop the five Control Room teams and ensure operational excellence in a 24/7 environment. Drive the development, innovation, and expansion of monitoring services and capabilities. Ensure continuity of Rabobank’s IT landscape through effective monitoring, incident coordination, and stakeholder collaboration. The Manager Control Room leads a team of professionals responsible for the continuous monitoring of Rabobank’s IT landscape. The role is accountable for operational continuity, team development, process optimization, service innovation, budget management, and stakeholder satisfaction. Responsibilities include ensuring monitoring effectiveness, coordinating incident response activities, implementing new services, strengthening risk management practices, and driving continuous improvement through Agile and Lean principles. Together we achieve more than alone We believe in the power of difference. Bringing together people's differences is what makes us an even better bank.

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