Endpoint Security Assistant

Duties

• Monitor vendor sites for software updates and tools
• Download, package, and archive software releases (e.g., ZIP files)
• Prepare supporting documentation (product guides, release notes, change logs)
• Initiate and process internal Requests for Change (RFCs)
• Complete required internal approval documentation and compliance paperwork
• Monitor and manage the team's group mailbox
• Track pending requests and open items
• Proactively follow up with engineers on unanswered emails and tickets
• Send reminders and ensure no actions are missed
• Maintain visibility of response status and closure
• Maintain and update the team's web portal
• Replace outdated versions of published materials
• Ensure new releases are properly uploaded
• Verify completeness of uploaded materials (e.g., release notes, change logs)
• Perform quality checks before publication
• Ensure lab environments are updated with latest approved software versions
• Maintain correct configurations based on engineering guidance
• Track version alignment between lab and production references
• Track implementation of configuration changes
• Prepare follow-up reports (e.g., one week post-change)
• Analyze results using Excel (filtering, grouping, trend analysis)
• Summarize findings and present structured feedback to engineers
• Highlight potential corrective actions
• Document internal procedures and workflows
• Take meeting minutes and track action items
• Maintain structured documentation repository
• Ensure processes are consistently recorded and updated
• Handle internal administrative requests (e.g., spreadsheets, reporting inputs)
• Support onboarding of newcomers
• Coordinate visitor logistics (room bookings, paperwork, access coordination)
• Assist with operational organization tasks as required

Requirement

• At least 3 years' practical experience in an EDMS (Enterprise Document Management System);
• At least 3 years' experience with SharePoint content management
• At least 3 years' experience with standard desktop tool like Office and Adobe Acrobat. Emphasis on Outlook use, calendar management, shared calendars and Outlook tasks.
• At least 1 years' experience with statistical analysis on Excel.
• Development of technical requirements, system diagrams and other engineering products to aid Cybersecurity acquisition and procurement;
• Ability to apply architecture methodologies to express complex, systems of systems in architectural terms and models of varying detail.
• Relevant certifications in cyber security, such as Certified Information Security Manager (CISM), Certified Information Systems Security Professional (CISSP) or GIAC Security.
• Relevant certifications in architecture and service delivery such as The Open Group Architecture Framework (TOGAF), ArchiMate modelling language, and ITIL.
• A minimum requirement of a Bachelor's degree at a nationally recognised/certified University in a related discipline and 3 years post-related experience;
• Or exceptionally, the lack of a university degree may be compensated by the demonstration of a candidate's particular abilities or experience that is/are of interest to NCIA, that is, at least 10 years extensive and progressive expertise in duties related to those in this Statement of Work.
• Language proficiency in English: meet or exceed the NATO STANAG 6001 Level 3 "Professional Proficiency".

Preferences

• Familiarity with NATO procedures and forms will be an asset.
• Familiarity with NATO structure will be an asset.
• Familiarity with cyber security concepts will be an asset.
• Familiarity with project management will be an asset.
• Experience in working for or supporting a military or governmental organization.